At onespray.pk, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That’s why we have a clear and customer-friendly return policy in place to ensure your satisfaction.

Our Commitment to You

Our mission is to enhance your confidence and satisfaction in your personal life. We have invested significant time and resources in developing our delay timing sprays to help you achieve the desired results. However, if you are not entirely satisfied with your purchase, we want to make the return process as smooth as possible.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all our delay timing sprays. If you are not completely satisfied with your purchase for any reason, you can return it within 30 days of the delivery date for a full refund, no questions asked. We want you to have peace of mind when trying our products, knowing that your satisfaction is our top priority.

Return Process

Returning a product to onespray.pk is a straightforward process. Here’s how it works:

1. Contact Customer Support: Please provide your order number and a brief explanation of why you want to return the product. This will help us expedite the process.
2. Return Authorization: Once we receive your request, our customer support team will review it and provide you with a return authorization number (RMA). This number is essential for processing your return, so please make sure to include it with your returned items.
3. Package the Product: Safely package the product you wish to return, including all original packaging, accessories, and any promotional items that came with your order. Please ensure that the product is in its original condition.
4. Shipping: You are responsible for shipping the product back to us. We recommend using a trackable and insured shipping method to ensure the safe return of the item.
5. Refund Process: Once we receive your returned product and inspect it for any damage or signs of use, we will process your refund. Refunds will be issued to the original payment method used for the purchase within 5-7 business days.

Conditions for Returns

To ensure a smooth return process, please keep the following conditions in mind:

• Returns must be initiated within 30 days of the delivery date.
• The product must be in its original, unopened, and unused condition.
• The customer is responsible for all return shipping costs.
• We recommend using a trackable and insured shipping method for return shipments.
• We do not accept returns for products that have been tampered with, opened, or used.

Defective or Damaged Products

In the unlikely event that you receive a defective or damaged product, please contact our customer support team immediately. We will provide you with instructions on how to return the item, and we will cover all shipping costs associated with the return. Upon receiving the defective or damaged product, we will either provide a replacement or issue a full refund, according to your preference.